Service Terms and Conditions

ON THE ROAD
* Obey the rules of the road.
* Obey the instructions from the flagman at all times.
* Do not throw objects at a moving train – it is incredibly dangerous and will also damage the train.

ON THE TRAIN
* If you are in need of assistance, go to the Coach Controller or Train Manager.
* Obey the instructions given by our Train Manager (orange visi-vest) and our Coach Controllers (yellow visi-vest).
* Please do not stand or kneel on the furniture and tables, and keep dirty feet off too.
* Everyone loves to peek out of the window, but please do not hang out of the windows.
* Please do not throw litter out of the windows – cleaning staff and bins are available on board.
* No bare feet – the plates between the coaches shift and passengers are at risk of getting injured if their feet are bare.
* We do sell snacks on the train for the moment, but cannot accommodate food on the train and therefore do not allow you to bring your own food on the train.
* Baby food is of course permitted, we just ask that you please be careful when feeding. There are always exceptions, just please speak to us ahead of time (examples – food allergies, dietary requirements, etc.).
* Never throw sweets or money out of the window to children, as this can endanger children approaching the train

IN CASE OF EMERGENCY
* Should passengers require medical assistance, there will always be a First Aid officer on the train with a First Aid kit. Report the incident to a Coach Controller or the Train Manager immediately, and they will assist you.
* In the most unlikely event of a fire, there are serviced and working fire extinguishers on each coach. Report it to the Coach Controller or Train Manager who will attend to the matter.

Credit card transactions will be acquired for Cape Rail Company via PayGenius (Pty) Ltd who are the approved payment gateway.
As such, the transaction will reflect as PayGenius: Cape Rail Companyon your statement.
PayGenius uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website.

For safety reasons we ask you to adhere to these rules.
Sit back and enjoy your journey to Elgin with us.