Service Terms and Conditions

Cancellation Policy

The Lion Trail reserves the right to cancel the tour if there is any circumstance that is beyond their control.
Our tours are weather dependent which could result in a tour being canceled for safety reasons. In the event the tour has to be canceled, the following will happen:
Participants will be notified at least 1 hour before the tour is scheduled to begin (please ensure contact details on the booking form are correct)
Participants will have the choice for either a full refund or priority booking on the next available Lion Trail
If the participant cannot make the scheduled booking time:
Any cancellation of a booking must be made in writing and is not effective until such cancellation is received by The Lion Trail.
Bookings cancelled by participants prior to 24 hours notice will be refunded in full save for administration costs incurred.
Bookings cancelled by participants less than 24 hours notice are non-refundable.

Terms and Conditions

By booking a tour with The Lion Trail you are acknowledging, understanding and agreeing to our terms and conditions as stated below:
1. Arrive before 8am for the tour.
2. All participants are required to sign the indemnity form before embarking on The Lion Trail.
3. A safety briefing and instructions will be given by the guide before every tour and all participants agree to follow these instructions.
4. Anyone under the age of 18 on the date of the tour is considered to be a minor. Minors must always be accompanied by an adult. The minimum age for minors participating on any tour is 10 years old.
5. Each adult on a tour with a minor or minor(s) is jointly and severally responsible for the behavior, wellbeing, supervision and monitoring of such minor(s), and jointly and severally accepts these Terms for and on behalf of any minor(s) on their booking, including all assumptions of risk and limitations of liability.
6. Participants in the tours are responsible for any damage caused to equipment due to negligence and failing to comply with the instructions given by the guide.
7. All participants will agree to abide by all decisions and adhere to all instructions that The Lion Trail’s guide/s make whilst under his supervision.
8. It is each participant’s responsibility to assess the risks and requirements of the kayak tour based on their circumstances, limitations, fitness level and medical requirements.

The Lion Trail is a business in the activity industry

Return and Refunds policy
The provision of goods and services by The Lion Trail is is subject to availability. In cases of unavailability, go to The Lion Trail every endeavor to rebook/reschedule the service. If that is not possible, it will be considered to refund the client as soon as possible.

Customer privacy policy
The Lion Trail shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded