Service Terms and Conditions

"Valid motorcycle is required
A refundable security deposit of R15,000 will be taken on day 1 of the activity
Personal liability is R15,000
Indemnity form must be signed upon rental begin
All rentals and experiences of 3 days or less include one complimentary helmet
The motorcycle will be handed over with a full tank of petrol and must be returned fully topped up. If not, a refuel charge of R150 + fuel costs applies.
All bikes are standard equipped with a pillion/passenger seat
Full payment must be made on or before rental begin

CANCELLATION & REFUND POLICY
Refund for rentals:
> 4 weeks: 100%
4-2 weeks: 50%
2-1 week: 25%
less than 7 days: non-refundable

Refund for 2h, half days & 1 day tours :
> 2 week: 100%
2-1 week: 50%
less than 7 days: non-refundable

Refund for multi-day tours:
> 6 weeks: 100%
6-4 weeks: 50%
4-2 weeks: 25%
less than 2 weeks: non-refundable

The tour itinerary is subject to change and modifications may be made depending on the weather and other circumstances outside of RETZAs control.

Force Majeure: RETZA is not responsible for circumstances out of their control. RETZA will offer the activities if it is deemed safe. In case of severe weather changes that might negatively impact the tour or rental activity, RETZA will offer an alternate date to conduct the activity, or a refund.
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