Service Terms and Conditions

and Conditions.
CANCELLATIONS

There will be no refunds in the event of a no-show by guest on the activity date if the booking is prepaid.

In the event of an amendment not received 24hours prior to activity booked the guest will still be responsible for the full cost for the total number of passengers originally confirmed.

Management reserves the right to cancel any transfer or activity due to unforeseen circumstances including but not limited to, insufficient passengers and/or unfavourable weather conditions.

In case of a weather cancellation, weather conditions are judged exclusively by the Management of Kayak Adventures, guests must report for the service/activity unless notified by Kayak Adventures Management.

In the event of a cancellation by Kayak Adventures Management, a full refund will be given on the amount paid (or refunded to booking agent).

Third party bookings (booking office or concierge bookings) - are required to request clients card details for all reservations.

In the event of a no show or last minute cancellation we will debit a full cancellation charge to the Clients credit card.

Fully refundable if trip is cancelled due to adverse weather and/or sea conditions.

INDEMNITY

All passengers are required to sign an indemnity form for all activities they are participating in prior to departure of the activity.

If a guest refuses to sign the indemnity form, the guest will not be able to partake in the activity.

The indemnity form must be signed by a Parent/Legal guardian for minors under 18 years.

Any unaccompanied child 18 or under requires the indemnity to be signed by a parent/legal guardian prior to the activity.

CHILD POLICY

Age restriction: Min age is 10 yrs old (10 - 17 yrs should accompanied by an adult)

GENERAL

4 guests required to run a trip.

Management reserves the right to amend/cancel/add terms & conditions without notice.

All terms & conditions are subject to South African Law & Jurisdiction.

Persons are not permitted to jump overboard or/and swim without a guide in the water.

Management reserves the right to refuse admission to unruly passengers who appear to be under the influence of alcohol or any banned substances.

No alcohol may be carried onboard our vessels and strictly no smoking is allowed.