Service Terms and Conditions

Dear Valued Guest,

Liability Disclaimer:

By participating in the Durbanville Wine Safari, you acknowledge that Durbanville Wine Safari, its employees, and agents are not responsible for any harm, loss, or damage that you, your family members, or employees may experience during the tour. This includes any indirect or direct consequences that may arise from the services provided by Durbanville Wine Safari or third-party providers. Please note that Durbanville Wine Safari will not be held liable for any actions or oversights by these third-party providers.

For the protection of our guests and staff, the tour is monitored by video cameras.

Thank you for booking with the Durbanville Wine Safari!

Our team is thrilled to host you on the Durbanville Wine Safari! To ensure a seamless experience, please note the following essential points:

This tour is exclusively a wine-tasting experience; we don’t accommodate celebration events like birthdays or bachelor/bachelorette parties.
No fancy dress, costumes, or offensive clothing is permitted.
Arrive 15 minutes early at the Ticket Office to collect your tickets. Missing your departure time may limit availability for other time slots.
Check the itinerary and confirmation for estate closures.
Book wine estate restaurants in advance, aligning with our timetable to avoid disappointment.
No outside food or beverages are allowed on the wine estates.
Unclaimed tickets on the day won’t be refunded; see our cancellation policy for details. (@Katherine place link to cancelation policy)
Each tour has a limited number of stops, as indicated on the timetable.
Ticket transfers are subject to availability; email us at least 24 hours before your departure to request changes.
Let’s make your wine safari experience unforgettable!

Credit Card Payments:

In the unlikely event of a technical issue with the bank’s processing system, resulting in a failed payment, our system will detect this on the day of your tour when you present your booking ID confirmation at our ticket office. We will then assist you in resolving the issue to ensure a smooth check-in process.

Transfers:

Book your transfers at least 48 hours before your tour to ensure availability. We offer convenient and affordable transfers from Cape Town, Stellenbosch, Paarl, and surrounding areas, with pickup from your specified address.

Cancellation Policy (All services including chauffeur/transfer services):

24 hours + = 100% REFUND
Less than 24 hours before scheduled TIME SLOT = No Refund
Please send a cancellation email to cancellations@durbanvillewinesafari.com. Please include your booking ID on the subject to request a refund.

Return and Refunds Policy:

Please note that all goods and services offered by Durbanville Wine Safari are subject to availability. If we are unable to provide the goods or services on the date that our clients have booked, we will issue a full refund to the client within 30 days of the original booking.

Customer privacy policy:

Durbanville Wine Safari is committed to safeguarding your personal information. We define “personal information” as outlined in the Promotion of Access to Information Act 2 of 2000 (PAIA). For more details, please refer to the PAIA website, or visit https://accesstoinformation.co.za/

Payment methods accepted:

Visa credit cards
MasterCard credit cards
EFT payments / Bank transfers into the Durbanville Wine Safari bank account.
Bank transfer details:

Account Holder: DURBANVILLE WINE SAFARI (PTY) LTD
Account Number: 63105279243
Branch Code: 200410
Swift Code:FIRNZAJJ

Secure Payment Processing:

Durbanville Wine Safari uses PayGenius (Pty) Ltd, a trusted payment gateway, to process credit card transactions. PayGenius employs the highest level of encryption, Secure Socket Layer 3 (SSL3), ensuring your data is protected. For added security, no credit card details are stored on our website. You can verify PayGenius’ security measures by visiting their website.

Secure Data Management and Storage:

Durbanville Wine Safari stores customer information separately from credit card details, which are securely entered on PayGenius’ website. This ensures your sensitive data remains protected. For more information on PayGenius’ security measures, please visit their website.

Merchant Information:

Country of Merchant Outlet: South Africa
Transaction Currency: South African Rand (ZAR)
Responsibility:

Durbanville Wine Safari takes responsibility for all transactions, including:

Sale of goods and services
Customer service and support
Dispute resolution
Delivery of goods
Governing Law and Jurisdiction:

This website is governed by South African law. Durbanville Wine Safari chooses its registered business address as its legal address for all purposes.

Variation:

Durbanville Wine Safari reserves the right to modify this agreement at any time without notice.

Company Information:

This website is operated by Durbanville Wine Safari (PTY) LTD, based in South Africa and trading as Durbanville Wine Safari.