Service Terms and Conditions

HEADOUT ADVENTURES BOOKING CONDITIONS:

- All guests/clients participate on Quad biking tours/activities “AT YOUR OWN RISK”.
- Should you the client damage the quad bike by driving into another quad bike or an obstruction or “roll-it” You shall be required to pay for the damages as determined by the Guide on duty before you leave the activity area. Should there be any dispute between the 2 parties. The hirer of the equipment shall none the less pay for the damages before leaving the activity area. The Owners of the Quad bike will provide invoices for the replacement parts and labour with-in 14 days and provide the hirer a refund if damages claimed is more than the damage sustained.
- You may not operate a quadbike under the influence of drugs or alcohol, If you arrive under the influence of drugs or alcohol your tour will be forfeit and you WILL NOT be refunded.
- 100% Upfront deposit secures your booking.
Long term bookings- up to 30 days before booking date.
- In the event of cancellation within 24hours of confirmed activity date, a 100% cancellation fee will apply.
- The Client is responsible for monitoring weather predictions for the day of their tour, and should the client feel the weather is not suitable for the activity, it is then the client's responsibility to cancel or reschedule the tour 24hours prior to the time of activity date.
- Children younger than 13 years old will be required to ride with one of our experienced guides
- Please note you will need to purchase a Quadbike Permit to access to the Witzands Nature Reserve on arrival, the cost of the permit is R200 per person
Quad bike tours always commence on the hour, ie. 10h00 or under special circumstances on the half hour, ie. 10h30
Kindly ensure you arrive at the venue 30 minutes before your Quad bike tour departure time- Should you arrive 30 minutes later than the Tour departure time-your tour WILL be forfeited and NOT be refunded or rescheduled. If however you contact us timeously before your tour commencement time-we may be able to make alternate arrangements. Timeously means well beforehand. Kindly persist with trying to contact us if you are running late-bear in mind we may be driving or on the dunes with clients with limited or no cellphone reception. Kindly keep trying or send us a whatsapp Please leave us full details in your whatsapp ie. client name, booking time and booking agent.

- Should Headout Adventures deem weather to be too severe and cancels an activity and you cannot reschedule you will receive a 100% refund
- The owners and management of HEADOUT ADVENTURES cannot be held responsible for any loss or damage of any property of the clients.
- All clients will be required to sign an indemnity before the Quad biking tour takes place.
- All Visa/MasterCard transactions will have a 4 % handling fee.
- Prices are subject to change without prior notice.

PayGenius Terms and Conditions
Headout Adventures is a business in the activity industry
Return and Refunds policy
The provision of goods and services by Headout Adventures is subject to availability. In cases of unavailability, Headout Adventures go to every endeavor to rebook/reschedule the service. If that is not possible, it will be considered to refund the client soon as possible.
Customer privacy policy
Headout Adventures shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569
Payment options accepted
Payment may be made via Visa, MasterCard, credit cards for online bookings. Bank transfers or cash will only be accepted for direct bookings into the Headout Adventures bank account, the details of which will be provided on request
Credit card acquiring and security
Credit card transactions will be acquired for Headout Adventures via PayGenius who are the approved payment gateway. PayGenius uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygenius.co.za to view their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by Headout Adventures separately from card details which are entered by the client on PayGenius’s secure site. For more detail on Payenius refer to www.paygenius.co.za
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).
Responsibility
Headout Adventures takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods
Country of domicile
This website is governed by the laws of South Africa and Headout Adventures chooses as its domiciliumcitandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Variation
Headout Adventures may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company information
This website is run by Headout Adventures based in South Africa trading as Headout Adventures and with registration number 2017/230962/07
Headout Adventures - t: 0846271780 e:headoutours@gmail.com