Service Terms and Conditions

Cancellation Policy
7 and more working days in advance - Full Refund
Less than 7 days in advance - No refund
In the event that Viljoensdrift cancels a cruise due to inclement weather, or unforeseen circumstances, a full refund will be provided or exchanged for a voucher.

Terms and Conditions
Trips are weather permitting.
PLEASE ARRIVE 45 MIN PRIOR TO YOUR SCHEDULED BOAT CRUISE IN ORDER TO COLLECT YOUR BOAT PASS AT RECEPTION.
TABLE ALLOCATIONS TO BE PROVIDED
WE DO NOT ALLOW GUESTS TO BRING THEIR OWN FOOD OR BEVERAGES TO THE ESTATE/CRUISE
NO SMOKING OR MUSIC ON THE CRUISE ALLOWED!

VOUCHERS
Please note that this voucher is not linked to a specific booking. Please make a booking on www.viljoensdrift.co.za to ensure your seat!

Detailed description of goods and/or services Viljoensdrift is a business in the activity industry.
Customer Privacy policy
Viljoensdrift shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569 .
Payment options accepted
Payment may be made via Visa and MasterCard.
Card acquiring and security
Card transactions will be acquired for Viljoensdrift via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by Viljoensdrift separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Responsibility
Viljoensdrift takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
Country of domicile
This website is governed by the laws of South Africa and Viljoensdrift chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Variation
Viljoensdrift may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company information
This website is run by Viljoensdrift based in South Africa.
Contact details
Company Physical Address: R317 between Robertson and Bonnievale
Email: rivercruises@viljoensdrift.co.za
Telephone: 023 615 1017