Service Terms and Conditions

Cancellation Policy
Cancellations within 7 days of departure - 100% cancellation fee applies.
Cancellations after 7 days of departure - 100% refund.
If you change your booking date after receiving the email confirmation, we will do our utmost to make these changes where possible. Any request for changes must be made via email, by the person who made the booking/person whose name is on the credit card. If the date you wish to change your booking to, is unavailable, fully booked or we are unable to run a tour on that day, the applicable cancellation charges will apply.

Bookings made within 7 days of departure must be paid in full immediately to secure and confirm the tour.
Minimum of 4 pax required to have a confirmed tour.
Please also note that we do not allow children on our full day scheduled tours. Please contact us directly if you would like to attend a family-friendly wine tour.

Terms & conditions
Detailed description of goods and/or services Wineflies Pty Ltd is a business in the activity industry.
Customer Privacy policy
Wineflies Pty Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569 .
Payment options accepted
Payment may be made via Visa and MasterCard.
Card acquiring and security
Card transactions will be acquired for Wineflies Pty Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to
www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by Wineflies Pty Ltd separately from card details which are entered by the client on PayGate’s secure site. For more detail on
PayGate refer to www.paygate.co.za.
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Responsibility
Wineflies Pty Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
Country of domicile
This website is governed by the laws of South Africa and Wineflies Pty Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Variation
Wineflies Pty Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company information
This website is run by Wineflies Pty Ltd based in South Africa trading as Wineflies Pty Ltd and with registration number 2011/108742/07
Contact details
Company Physical Address:Corner of De Villiers &, Constitution St, Zonnebloem, Cape Town, 7925
Email: info@wineflies.co.za
Telephone: 021 462 8011