Service Terms and Conditions

Service Agreement
Jeep Tours Cape Town will at all times supply a professional and safe service. Our Drivers are all experienced drivers with PDP licenses. Vehicles will be clean and presentable for all tours. Final planned routes are signed off 48 hours before Tour commences and changes need to be made 24 hours in advance from both parties should the need arise. Jeep Tours Cape Town promise to accommodate special requests where possible. Age restriction: 6 years - 80 years ( if you can physically get into a Jeep wrangler, we can accommodate you. We can accommodate younger children, however car seats/booster seats will need to be hired in. We are currently insured by Satib insurance and offer liability cover up to R 5000 000. Should you require more for your clients, we can adjust our cover for your specific tour.
Payment 50% Deposit on confirmation of Tour, 50% on the day before the Tour commences. Tours can be postponed up to 15 days before the Tour commences with no penalties. If we can accommodate changes without any charges closer to the time, we will assist where suppliers accommodate us.
Cancellations 50% deposit will be forfeited if Tour is cancelled within 15 days of the booking date. Where possible, refunds will be issues based on outsourced suppliers. Jeep Tours can commence with Tours in most weather conditions. Rain, Cold or Windy weather will be with Roof on, on all Jeeps. Jeeps are fitted with Soft tops and Jeeps will be closed during tours where the weather takes a turn for the worst. We will try and accommodate passengers needs where possible w.r.t. Open or closed Jeep preferences.

Terms and Conditions

Jeep Tours Cape Town is a business in the activity industry

Return and Refunds policy
The provision of goods and services by Jeep Tours Cape Town is subject to availability. In cases of unavailability, Jeep Tours Cape Town go to every endeavour to rebook/reschedule the service. If that is not possible, it will be considered to refund the client as soon as possible.
Cancellation policy
30 days cancellation before arrival 100% refund
29 – 15 days cancellation before arrival 75% refund
14 – 4 days cancellation before arrival 50% refund
3 days-24 hrs cancellation before arrival 0% refund
Customer privacy policy
Jeep Tours Cape Town shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569
Payment options accepted
Payment may be made via Visa, MasterCard, credit cards for online bookings. Bank transfers or cash will only be accepted for direct bookings into the Jeep Tours Cape Town bank account, the details of which will be provided on request
Credit card acquiring and security
Credit card transactions will be acquired for Jeep Tours Cape Town via PayGate (Pty) Ltd who are the approved payment gateway. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by Jeep Tours Cape Town separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).
Responsibility
Jeep Tours Cape Town takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods
Country of domicile
This website is governed by the laws of South Africa and Jeep Tours Cape Town chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Variation
Jeep Tours Cape Town may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company information
This website is run by Jeep Tours Cape Town based in South Africa trading as Jeep Tours Cape Town with company registration number 2018/426987/07.

Jeep Tours Cape Town
lizanne@jeeptours.capetown
0823242667