Service Terms and Conditions

TERMS AND CONDITIONS:

Stoked School of Surf strives to ensure that you have the most enjoyable surf lesson/guiding/camp/trip. Due to the nature of surfing, being dependent on ocean and wind conditions, we may occasionally make changes to improve your surfing experience. Such changes may include altering the locations we surf at, daily schedule, route, accommodation or transportation arrangements. Stoked School of Surf will always inform you of such changes. Stoked School of Surf reserves the right to cancel or postpone any adventure due to gigantic waves or gale-force winds in which a full refund will be given. No refunds will be given to cancellations within 48 hours of lesson booking or 21 days of surf camp departure (see refund conditions below). Stoked School of Surf recommends that all persons take out personal insurance as Stoked School of Surf is not responsible for injuries, loss or damages during both land and water activities. All surfing participants must be able to swim at least 50m unassisted.

CANCELLATION/REFUND POLICY:

Bookings are only confirmed upon receipt of deposit/full payment. Final settlement is required no later than 48 hours prior to booking date. We require at least 48 hours notice in the event of a cancellation for a surf lesson/guiding and 21 days notice in the event of a cancellation of a surf camp/trip. In the event of a late cancellation ie within 48 hours of your lesson/surf guiding booking/within 21 days of your camp/trip departure OR a 'no show' you will forfeit the surf lesson/guiding/camp/trip and be charged the full amount for that lesson/surf guiding/camp/trip. This cancellation policy also applies in the event of illness, injury and delayed flight arrivals/missed connections. Clients will need to ensure they have suitable insurance to cover for such eventualities. In the event you cancel outside of the minimum cancellation period, the following refund policy applies:

SURF LESSON/GUIDING:
• Less than 48 hours prior to booking date: NO REFUND
• Less than 72 hrs before booking date: 50% refund
• 7 days prior to booking date: 90% refund

‘UBER-STOKED’ package needs to be used within 6 weeks of first lesson date. Package lessons are not transferable to a third party.

SURF CAMPS/TRIPS:
• less than 21 days prior to departure: NO REFUND
• 22-30 days prior to departure: 50% refund
• More than 31 days prior to departure: 90% refund.

GROUP BOOKINGS (6 OR MORE PERSONS):
• 50% deposit is required to confirm group bookings
• cancellations within 7 days of booking date will incur a cancellation fee equivalent of 50% of booking value. This includes cancellations for part of the booking e.g. booking numbers decreasing from 10 to 9 will result in a charge of 50% of 1 x per person rate
• cancellations outside of 7 days of the booking date will incur a 10% admin fee and any related banking fees
• cancellations of the entire group (or part thereof ) within 48 hours of group booking will incur a 100% cancellation fee e.g. numbers decreasing from 10 to 9 will result in 10 persons still being charged for.

In the event that Stoked School of Surf is required to cancel a booking due to environmental conditions or for any other reason beyond their control, a full refund of funds paid will be processed.

Stoked School of Surf shall not be liable for any loss, damage, injury, additional cost, accident, delay, irregularity, illness that may be occasioned by any error or default, act or omission by the client in carrying out the arrangements of the booking, or otherwise in connection therewith.

Terms & conditions
Detailed description of goods and/or services Stoked Surf School CCis a business in the activity industry.

Customer Privacy policy
Stoked Surf School CCshall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569 .
Payment options accepted Payment may be made via Visa and MasterCard.

Card acquiring and security
Card transactions will be acquired for Stoked Surf School CC via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by Stoked Surf School CC separately from card detailswhich are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility
Stoked Surf School CC takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile
This website is governed by the laws of South Africa and Stoked Surf School CC chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation
Stoked Surf School CC may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information
This website is run by Stoked Surf School CC (sole trader / private company/close corporation) based in South Africa trading as Stoked Surf School CC and with registration number 2010/042092/23

Contact details
Company Physical Address: 10 Marine Heights, 36 Uppertree Road, Camps Bay
Email:info@stokedsurfschool.com
Telephone: 0824128781